Customer Service Rep

Customer Service Rep

• Duration: 3+ Month Contract
• Work Mode: 100% onsite
• Location: Clayton-South Central Ave, MO

Responsibilities:

• Provide application support to both internal teams and external customers.
• Contribute subject matter expertise to ensure customer satisfaction and organizational success.
• Maintain performance standards and represent the company effectively.
• Support and troubleshoot application issues via telephone, live online chat, and email.
• Apply strong analytical skills to identify and resolve issues without escalation.
• Communicate effectively with clients and document cases concisely.
• Work cross-functionally to resolve specialized, procedural, and operational issues.
• Deliver timely responses to business owners, stakeholders, and users on issue status and resolution.
• Contribute to team knowledge sharing, meetings, and documentation to reduce recurring issues and inquiries.

Requirements:

• Minimum high school education or equivalent, bachelor’s degree preferred.
• At least 2 years of client-facing application support experience.
• Experience in troubleshooting product issues and reporting issues via phone/email/chat.
• Ability to work collaboratively with individuals at all levels of the organization.
• Proficiency in CRM applications (e.g., Salesforce), Microsoft Office Suite, Microsoft Server products, Visio, Microsoft Access, and BusinessObjects.

Preferred Skills:

• Strong analytical skills.
• Excellent interpersonal and collaborative skills.
• Effective problem-solving and decision-making skills.
• Strong written and verbal communication skills.
• Ability to prioritize, multitask, and stay organized.
• Conflict resolution skills.