Client Care Representative – Inbound Call Center

Full-Time | Non-Exempt | $52,000–$65,000 per year

Brothers Plumbing, Heating & Electric is looking for a motivated Client Care Representative who is quick to respond, confident on the phone, and driven to help customers get the service they need.

You’ll be one of the first people customers speak with when they contact Brothers. Your focus is to answer promptly, understand what they need, and help schedule the right service. This is a fast-paced, phone-focused role for someone who enjoys staying busy, takes ownership of their work, and is motivated by clear performance goals.

What You’ll Do

• Answer incoming calls promptly and provide professional, helpful service.

• Respond quickly to new customer inquiries and follow up on missed calls or open opportunities as assigned.

• Ask questions to understand customer needs and guide callers toward the right next step.

• Schedule appointments based on customer needs, scheduling priorities, and department availability.

• Communicate appointment details, service options, applicable fees, and payment methods clearly.

• Enter customer and appointment information accurately into company systems.

• Coordinate customer needs with the appropriate service team members.

• Meet individual and team expectations for phone response, appointment booking, call quality, and accuracy.

• Complete related customer service and administrative tasks as needed.

What Helps You Succeed in This Role

• You respond with urgency and stay focused in a busy environment.

• You’re comfortable talking with customers by phone and can guide a conversation with confidence.

• You’re motivated by goals and take responsibility for your results.

• You can balance a quick pace with accuracy and a positive customer experience.

• You communicate clearly and professionally with customers and coworkers.

• You’re comfortable using computers and learning new software.

• You can manage multiple priorities and follow established procedures.

Required Qualifications

• Previous customer service experience.

• Strong verbal and written communication skills.

• Intermediate computer skills, including familiarity with Windows.

• Ability to accurately enter information and manage multiple tasks.

Preferred Qualifications

• Call center, dispatching, or appointment scheduling experience.

• Experience with Service Titan

• Experience in a home-services or other service-based business.

• Experience with Service Titan or other customer management, scheduling, or dispatch software.

Training & Work Environment

Training is provided. This is primarily an office-based role with frequent phone and computer use. You’ll work closely with a team in a fast-paced customer service environment.