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Customer Service Rep

Century Group

Denver, CO

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JOB DETAILS
SALARY
$20–$23 Per Hour
SKILLS
Communication Skills, Customer Support/Service, Detail Oriented, Establish Priorities, High School Diploma, Messaging Technology, Microsoft Access Database, Microsoft Office, Multitasking, Operational Strategy, Operations Management, Procedure Development, Process Development, Time Management
LOCATION
Denver, CO
POSTED
1 day ago
Our client is seeking a Customer Service Representative. You will be responsible for multi-tasking, following established processes and procedures, managing driver accounts, and maintaining extreme attention to detail. This position is scheduled for Monday - Friday, with limited weekend coverage. Exact compensation may vary based on skills, experience, and location. Expected starting base salary $20 to $23 per hour.

Responsibilities:
  • Handle multiple phone calls and messaging systems to coordinate load information and scheduling with customers, shippers, and consignees.
  • Follow established processes and procedures to ensure efficient operations.
  • Manage driver accounts and act as the account representative for designated customers.
  • Communicate efficiently with dispatch, passing along pertinent information through the database, email, and phone.
  • Prioritize schedules and efficiently monitor loads under respective terminals, ensuring on-time arrival and load status communication.
  • Work both independently and as part of a team in a fast-paced, fluid environment handling multiple variables and constantly changing information in real-time.

Qualifications:
  • High School Diploma or equivalent.
  • Proficiency in Microsoft Access, Microsoft Office, and dispatching software.
  • Detail-oriented with the ability to keep overall progress in mind.
  • Ability to handle multiple phone calls and messaging systems.
  • Strong communication skills for efficient interaction with dispatch and other stakeholders

REF #49326
#LI-POST
#ZR

About the Company

C

Century Group

Century Group is an executive recruiting and professional staffing firm providing top-tier accounting and finance talent to start-up, mid-market and Fortune 500 enterprises on a direct hire, temporary and temp-to-hire basis. Our specialized focus, extensive talent network and 30 years of experience ensure we’ll deliver the right professional – fast.

We utilize the tools of executive search to select the most qualified candidates in the timeliest manner, while reducing the risk associated with hiring through other methods. With over 85% of our business from returning, satisfied clients and 80% of clients making their final candidate selection within 30 days, our methodology speaks for itself.

COMPANY SIZE
100 to 499 employees
INDUSTRY
Accounting and Auditing Services
FOUNDED
1989
WEBSITE
https://www.century-group.com/

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