Customer Service Rep - DME

At BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that's built on a foundation of trust, dignity, respect, responsibility and clinical excellence.

Customer Service Rep Position Details:

• Facility: Durable Medical Equipment - Home Care
• Location: Largo, FL
• Status: Full Time, Hourly
• Shift Hours: Varies
• Weekend Work: Occasional
• On Call: No

Customer Service Rep Responsibilities:

• Responsible for entering new referrals and updates all existing patient information including demographics, insurance and benefit information.
• Verify insurance and benefits for Medicare, Medicaid, Managed Care, and Workers Comp and Commercial Plans.
• Securing authorization for services provided by BayCare HomeCare from the payers.
• Answer telephones promptly and courteously.
• Responding to emails and voicemails promptly.
• Responsible for selecting the appropriate equipment completing a work order and creating a delivery ticket including securing all required information to provide quality service and an accurate bill.
• Responsible for accurate ICD9 coding, HCPCs, and medical terminology.
• Assist patients by troubleshooting BayCare HomeCare equipment over the telephone.
• Understand and basic use of right fax utility.

Minimum Qualifications:

• Education: High School Graduate or Equivalent GED
• Experience: 1 year of related Customer Service experience

BayCare offers a competitive total reward package including:

• Benefits (Health, Dental, Vision)
• Paid time off
• Tuition reimbursement
• 401k match and additional yearly contribution
• Yearly performance appraisals and team award bonus
• Community discounts and more

AND the Chance to be part of an amazing team and a great place to work!

Equal Opportunity Employer Veterans/Disabled