Customer Service Rep/Expediter (06241)

Company Description

Team Wow is looking for additional help as our market share continues to grow! Join our team and start planning for your future. We offer schedules that work with you, not against you. Even if you just need a second job for some extra cash, Dominos is the perfect place for you. We are searching for qualified customer service reps with personality and a desire to please. Sales continue to grow and we live to beat the rush, so come join our family today!! Our commitment to provide excellent customer service and food is nothing without our awesome team members that are always diligent in their work and part of a team environment. What we preach, we practice, and it all starts with you.

Job Description

We are seeking a friendly and efficient Customer Service Rep/Expediter to join our team at our Longmont, Colorado location. In this role, you will be the primary point of contact for our valued customers, providing exceptional service while also managing the expediting process to ensure timely delivery of products and services.

• Respond to customer inquiries via phone, email, and in-person with a friendly and supportive demeanor
• Process customer orders accurately and efficiently, ensuring all details are correctly captured
• Expedite orders
• Collaborate to resolve customer issues and expedite solutions
• Provide proactive updates to customers regarding their orders and any potential delays
• Identify opportunities to upsell or cross-sell products and services when appropriate
• Contribute to the continuous improvement of customer service processes and procedures

Qualifications

• 1-2 years of customer service experience preferred
• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Proficiency in basic computer applications and typing
• Ability to multitask and manage time effectively in a fast-paced environment
• Knowledge of expediting processes is beneficial
• Empathetic and patient demeanor when dealing with customer concerns
• Ability to work well in a team-oriented environment
• Flexibility to adapt to changing priorities and customer needs