Customer Service Rep Flexible Packaging Manufacturer

Company Information:

ProAmpac is a leading global flexible packaging company with a comprehensive product offering, providing creative packaging solutions, industry-leading customer service and award-winning innovation to a diverse global marketplace. ProAmpac's approach to sustainability - ProActive Sustainability - provides innovative sustainable flexible packaging products to help our customers achieve their sustainability goals. We are guided in our work by five core values that are the basis for our success: Integrity, Intensity, Innovation, Involvement, and Impact..

Description:

As a Customer Service Rep Flexible Packaging Manufacturer i, you will act as the primary liaison between our valued clients and our production floor, ensuring seamless communication and exceptional service in the dynamic packaging industry. This role requires a professional who excels in Customer Service and Customer Support, handling diverse Customer Inquiries with top-tier Interpersonal Communications and Professionalism. Working closely with our internal teams, you should have a strong foundation in Operations and Customer Relationship Management to guarantee client satisfaction from order inception to final delivery. Ideal candidates are expected to leverage their Computer Literacy, Data Entry precision, and Microsoft Office proficiency-particularly Microsoft Excel-to manage order processing, track shipments, and resolve issues effectively.

Responsibilities:

• Manage a high volume of daily inbound communications, providing exceptional Customer Support and addressing all Customer Inquiries with speed and accuracy.
• Utilize Customer Relationship Management software and Microsoft Office tools, including Microsoft Excel, to execute precise Data Entry, track order statuses, and maintain updated client records.
• Coordinate closely with internal manufacturing and logistics teams to oversee Operations, ensuring flexible packaging orders meet client specifications and delivery timelines.
• Apply strong Problem Solving abilities and critical thinking to swiftly resolve any client complaints, shipping discrepancies, or production delays.
• Demonstrate meticulous attention to detail while reviewing client specifications, purchase orders, and packaging proofs to maintain high-quality standards.
• Exercise excellent Prioritization and Time Management strategies to handle multiple tasks simultaneously in a fast-paced call center or office environment.
• Communicate clearly and professionally across various channels, utilizing superior English Language writing and verbal skills to draft correspondence and relay instructions.
• Exhibit strong Multitasking capabilities to balance administrative duties, client outreach, and cross-functional collaboration effectively.
• Support sales initiatives by identifying opportunities for upselling, assisting with Merchandising inquiries, and fostering long-term client retention.

What We Would Really Like to See:

• Experience supporting large, complex, or high-volume customer accounts.
• Flexible packaging, film extrusion, converting, or supply-chain experience.
• ERP experience; Infor M3 and Microsoft Dynamics AX experience is a plus.
• Experience coordinating orders across production, inventory, warehousing, transportation, and customer delivery.
• Comfort working directly with manufacturing teams and spending time on the production floor when necessary.

Preferred Qualifications:

• Prior background working within a manufacturing, industrial, or flexible packaging production setting.
• Experience utilizing advanced Customer Relationship Management platforms and enterprise resource planning systems.
• Demonstrated history of supporting sales growth, merchandising initiatives, or account management.
• Proven track record of leadership or stepping into supervisory duties during team projects.

Work Environment:

This is an office-based role connected directly to a fast-moving manufacturing operation. You will collaborate throughout the day with multiple departments and may occasionally need to adjust your schedule or work overtime to support customer and business needs.

Because understanding our operation is part of serving our customers well, the position may occasionally require visits to production areas or customer locations. Manufacturing environments may include elevated noise levels, temperature variations, and required personal protective equipment.

Our customers depend on us to deliver packaging that keeps their products moving. That means they need someone who can connect the dots between an order, the production floor, inventory, quality, transportation, and delivery.

If youre the person who asks the extra question, catches the detail others miss, follows up before being asked, and doesnt consider the job finished until the customer has what they need, we want to meet you.