Company Overview:
A locally owned and nationally recognized printing and signage company is looking for an experienced Customer Service Representative.
We have been in business for over 35 years and are experiencing significant growth. We have a great team of people, most of whom have been with us for many years. We pride ourselves on excellent team work and outstanding customer service. Our environment is fast-paced, creative, and flexible. Our goal is to put our employees in a position so they can thrive by continually learning and developing their careers. If you want to work with a super team of people in a family atmosphere, we are the right workplace for you! We offer competitive compensation, medical, dental and life insurance benefits plus paid holidays and vacation.
Job Summary:
As a Customer Service Representative your responsibilities include working with customers over the phone and by email to answer questions about our products and services. By communicating with customers, you will understand their product or service requirements, provide quotes and enter orders in our order management system. You will be expected to try to upsell and cross sell to customers where it is appropriate.
Responsibility Overview:
- Provide service to customers in our office, over the telephone, and by email.
- Enter customer orders and/or provide quotes based on a customer email, phone conversation or via the online storefront.
- Help the customer by understanding their requirements and proposing the services and products that best meet their needs.
- Work closely with the sales and operations teams to meet customer’s expectations.
- Do updates in Four51, our customer on-line storefront.
- Perform miscellaneous duties as required.
Skills Required
- A minimum of 2 years of customer service experience, preferably in the print or sign industry.
- Experience using a computer system for entering and managing customer orders.
- Experience using Microsoft Office applications (Word, Excel, Teams, etc.)
- Possess the ability to speak comfortably to customers in a friendly and helpful manner.
Skills desired, but not required:
- Education or experience in graphic design
- Experience in the print or sign industry
- Experience with PressWise order processing system
- Associates or bachelor’s degree in business or related field
We are one of the nations leading communications businesses backed by 50 years of professional experience and extraordinary growth. While technology plays a pivotal role in our industry, from print, signs and marketing to online ordering portals and more, we believe a rewarding career is shaped by people, purpose and passion.
If you dream of being part of an organization with a great heritage, progressive leadership and cutting-edge technology, discover the world that is Sir Speedy and its independent franchisees. Sir Speedy is a leading industry provider of printing, signs and marketing services, but we’re less corporate culture and more close-knit family. We collaborate on ideas and dreams. Push boundaries. Solve challenges. Look out for one another. And yes, we work hard…and play harder. It’s part of our DNA.
With several career paths to choose from – sales, marketing, design, production, operations – no matter the role you choose, you’ll be working in an organization that cares about you. At Sir Speedy you can make a difference.