Customer Service Rep

Welcome to Rob Novak Agency Inc, where we're dedicated to serving the Hayward, Wisconsin community with integrity and a smile. We believe that exceptional customer service is the cornerstone of our success, and we're looking for someone who shares that passion to join our team as a Customer Service Representative. This isn't just about answering calls; it's about building relationships and being a friendly, reliable point of contact for our valued clients. We offer a supportive work environment right here in Hayward, where your contributions are noticed and appreciated. If you're looking for a role where you can genuinely help people, be part of a close-knit team and have the opportunity for advancement, we encourage you to apply.

Salary Range: $35000.00 - $55000.00 per year

Annual Base Salary Based on Experience

Paid Time Off (PTO)

Flexible Schedule

Hands on Training

Tuition Reimbursement

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Appreciation Lunches

Team Building Events

Work-Life Balance

Advancement Opportunities

Long-term Career Growth

Annual Performance Reviews

Weekly Team Meetings

Collaborative Environment

Paid Holidays

Responsibilities

Respond to customer inquiries via phone, email, and in-person with a positive and helpful attitude.

Provide clear and accurate information about insurance policies and agency services.

Assist clients with policy changes, billing questions, and general account management.

Help gather necessary information from clients for new policy applications or claims.

Maintain organized and accurate customer records.

Collaborate with the sales team to ensure a smooth customer experience.

High school diploma or equivalent required.

Excellent communication and interpersonal skills.

Strong organizational abilities and attention to detail.

Proficiency with standard office software, including email and word processing.

A genuine desire to help others and solve problems.

Ability to work independently and as part of a team.