Customer Service Rep I - PHC

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, as well as supporting compliance to physician direction.

Job Responsibilities:

• • Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system

  • • Documents calls and intakes in computerized record keeping system (Productivity)

    • • Verifies and updates demographic information such as address and telephone number in computerized records

• • Read and analyze documents such as patient orders

  • • Comprehend pharmacy prescription terminology

    • • Effectively communicate with co-workers and patients alike

      • • Help with the training of employees

        • • Calculate figures and amounts in reference to frequency and doses dispensed

          • • Apply common sense understanding to carry out oral and written instructions

            Education and Experience:

            • • High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience

              • • Must meet any licensing requirements necessary for specific location

                • • Computer entry experience required

                  Physical Demands:

                  The employee must occasionally lift and/or move up to 10 pounds.