Customer Service Rep

Location: Irvine, CA - Onsite

Pay: $20 - $23 hourly

Summary:

As a Patient Care and Reimbursement Specialist (Customer Service), you will play a vital

role in executing day-to-day deliverables across our program portfolio. You will be responsible

for completing eligibility assessments, benefits verifications, and benefits investigations for

patients enrolling in therapeutic programs via web or live calls. You will also support our

commercial affordability programs by completing and organizing reimbursement submissions.

Your ability to multitask, prioritize tasks, and work in an expanded capability role will be essential

to your success.

We are looking for:

We are looking for a Patient Care and Reimbursement Specialist who is passionate about

ensuring that patients have access to the best possible care and who is eager to join a team of

curious, courageous, and collaborative people in an inspiring environment.

The ideal candidate is a talented and outgoing individual who is both a critical thinker and a

relationship builder. You should possess the willingness and drive to adapt to a dynamic work

setting and be receptive to learning new processes. You should also have a sense of urgency to

complete tasks and be team-oriented, willing to help out when needed with extra tasks.

SKILLS:

Understanding the implications of new information for both current and future

problem-solving and decision-making.

Giving full attention to what other people are saying, taking time to understand the points

being made, asking questions as appropriate, and not interrupting at inappropriate times.

Using logic and reasoning to identify the strengths and weaknesses of alternative

solutions, conclusions or approaches to problems.

Coaching and Staff Management

Experience working with MS Office and Excel

Leadership Skills

Customer Service

Attention to Detail & the Ability to Multi-task.

Organization and Time Management Skills

Decision Making and Judgment

Accountability and Dependability

Ethics and Integrity

Relationship Building

Technical Knowledge

Analytical Skills

EXPERIENCE:

Customer Service/Call Center Experience: 1-2 years

Past medical billing or pharmacy related experience (Preferred)

Multiline telephone systems, Salesforce, MS Office