Customer Service Rep. Logistics & Dispatch $20-$21
Employnet
Reno, NV
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JOB DETAILS
SALARY
$20–$21 Per Hour
SKILLS
Administrative Skills, Call Center Operations, Call Centers, Communication Skills, Conflict Resolution, Corporate Policies, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Retention/Renewal, Customer Support/Service, Data Entry, Establish Priorities, High School Diploma, Logistics, Logistics Industry Software, Maintain Compliance, Maintenance Services, Microsoft Office, Multilingual, Multitasking, Operations, Operations Management, Order Processing, Organizational Skills, People Management, Problem Solving Skills, Record Keeping, Regulations, Resolve Customer Issues, Safety Compliance, Safety/Work Safety, Service Delivery, Supply Chain Operations, Team Player, Time Management, Track Customer Issues, Transportation Routing, Warehousing
LOCATION
Reno, NV
POSTED
11 days ago
Job Summary:
Employnet are seeking a highly organized and customer-focused Warehouse Customer Service Representative with experience in logistics, dispatching, and call center operations. The ideal candidate will serve as the primary point of contact for customers, coordinate transportation and scheduling activities, and provide exceptional support in a fast-paced environment.
Key Responsibilities:
- Answer inbound and outbound customer calls, emails, and messages professionally and efficiently.
- Coordinate and dispatch drivers, technicians, or service personnel to ensure timely service delivery.
- Monitor schedules, routes, and shipment statuses while providing updates to customers.
- Resolve customer inquiries, concerns, and service issues with professionalism and accuracy.
- Maintain detailed records of customer interactions, dispatch activities, and service requests.
- Communicate effectively with drivers, warehouse staff, and management to ensure smooth operations.
- Track deliveries, appointments, and service completion to meet company standards.
- Utilize dispatching, CRM, and logistics software to manage daily operations.
- Assist with order entry, scheduling, and administrative support as needed.
- Ensure compliance with company policies, safety regulations, and customer service standards.
Qualifications:
- Previous experience in customer service, logistics, dispatching, or a call center environment.
- Strong communication and problem-solving skills.
- Ability to multitask and prioritize in a fast-paced setting.
- Proficiency with Microsoft Office, CRM systems, and dispatching software.
- Excellent organizational and time-management skills.
- Ability to work independently and as part of a team.
- High school diploma or equivalent required.
Preferred Skills:
- Experience coordinating routes, deliveries, or transportation schedules.
- Knowledge of logistics and supply chain operations.
- Data entry and record-keeping accuracy.
- Conflict resolution and customer retention skills.
- Bilingual abilities are a plus.
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About the Company
E
Employnet
Always Hiring.™
Consistently Setting the Bar Higher.
Employnet, Inc. is a global leader in creating flexible workforce solutions. Each day we connect talented people to innovative companies with a wide range of skills and industries, helping to empower success.
COMPANY SIZE
100 to 499 employeesINDUSTRY
Business Services - Other
WEBSITE
http://www.employnet.com