Customer Service Rep, Long term care

Job Responsibilities:

• • Log all incoming calls

  • • Add new residents to existing LTC customer data base as necessary

    • • Follow up on delivery of requested items

      • • Answer questions and troubleshoot customer issues

        • • After-hours dispatching when scheduled

          
          
          

          • • Read and analyze documents such as customer orders

            • • Effectively communicate with co-workers and customers alike

              • • Help with the training of employees

                • • Apply common sense understanding to carry out oral and written instructions

                  Education and Experience:

                  • • High school diploma or general education degree (GED), related experience and/or training, or equivalent combination of education and experience

                    • • Computer literacy is necessary

                      Physical Demands:

                      The employee may frequently lift and/or move up to 10 pounds and may occasionally lift and/or move up to 25 pounds.

                      
                      
                      Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled