Customer Service Rep

Valence
  • Lynwood, California
    11 days ago

    Job Description

    This position report to: Commercial Manager 
    Role: Onsite Non-exempt Role 
    Schedule: 1st Shift 7:00am - 3:30pm ( may change due to business need)
    Pay Range:   $19.68 - $25.00 - depending on experience, skills, and qualifications.
    Location: Lynwood, CA 90262 
     

    Customer Service & Order Coordination

    • Review customer purchase orders and verify alignment with internal work orders.
    • Ensure all process requirements and customer specifications are accurately communicated and flowed down.
    • Monitor the MRP system to ensure customer order due dates meet required delivery dates.
    • Provide timely updates to customers regarding order status within the required response timeframe.
    • Communicate with customers regarding missing documentation such as blueprints, drawings, or specifications.
    • Coordinate with production to obtain estimated completion dates (ECDs).
    • Develop and maintain daily reports on orders and production status.
    • Prepare orders for shipment and assist with related documentation as needed.
    • General
      • Support cross-department communication to ensure customer needs are met efficiently.
      • Maintain compliance with AS9100, ISO 9001, and ITAR requirements.
      • Perform other duties as assigned.
    • SKILLS & ABILITIES

      Education:
      High School Diploma or GED required.

      Experience:

      • 2+ years working in aerospace as a customer service.(Preferred) 

      Computer Skills:

      • Proficient in Microsoft Office.
      • Experience with MRP/ERP systems preferred.
    Position Qualifications: 
    • Accountability - Ability to accept responsibility and account for his/her actions.
    • Active Listening - Ability to actively attend to, convey, and understand the comments and questions
      of others.
    • Assertiveness - Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea.
    • Communication, Oral - Ability to communicate effectively with others using the spoken word.
    • Communication, Written - Ability to communicate in writing clearly and concisely.
    • Conflict Resolution - Ability to deal with others in an antagonistic situation.
    • Customer Oriented - Ability to take care of the customers’ needs while following company
      procedures.
    • Empathetic - Ability to appreciate and be sensitive to the feelings of others.
    • Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.
    • Friendly - Ability to exhibit a cheerful demeanor toward others.
    • Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
    • Interpersonal - Ability to get along well with a variety of personalities and individuals.
    • Organized - Possessing the trait of being organized or following a systematic method of performing a
      task.
    • Time Management - Ability to utilize the available time to organize and complete work within given deadlines.
    • Self Motivated - Ability to be internally inspired to perform a task to the best of ones ability using his or her own drive or initiative.
    • Relationship Building - Ability to effectively build relationships with customers and co-workers.
    • Reliability - The trait of being dependable and trustworthy.
    • Persistence - Ability to complete tasks or continue in a course of action in spite of opposition or
      discouragement.

    Upon Hired Eligible for:

    · Health, dental, and vision insurance

    · Paid time off, paid holidays , sick time

    · 401(k) retirement plan with company 3% match

    · Professional development and training opportunities and growth

    PHYSICAL DEMANDS

    • Sit: Constantly
    • Stand/Walk: Occasionally
    • Reach Outward: Frequently
    • Bend/Kneel: Occasionally
    • Grasp/Speak: Constantly
    • Lift/Carry: Up to 20 lbs occasionally
    • Hearing/Vision: Required for normal office activities

    WORK ENVIRONMENT

    Normal office environment with exposure to shop floor conditions.

    Numbers & Facts

    LocationLynwood, California

    Skills

    • AS 9100unmatched
    • Aerospace and Defenseunmatched
    • Blueprintsunmatched
    • Communication Skillsunmatched
    • Computer Skillsunmatched
    • Conflict Resolutionunmatched
    • Customer Relationsunmatched
    • Customer Support/Serviceunmatched
    • Dental Insuranceunmatched
    • Documentationunmatched
    • ERP (Enterprise Resource Planning)unmatched
    • ISO 9001unmatched
    • Interpersonal Skillsunmatched
    • Lift/Move 20 Poundsunmatched
    • Maintain Complianceunmatched
    • Microsoft Officeunmatched
    • Organizational Skillsunmatched
    • Presentation/Verbal Skillsunmatched
    • Purchase Ordersunmatched
    • Time Managementunmatched
    • Vision Planunmatched
    • Writing Skillsunmatched

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