Customer Service rep

Join Our Team in Melvindale, MI!

Are you passionate about providing exceptional customer service and eager to work in a fast-growing optical lab? We are seeking a dedicated individual to join our team in Melvindale, MI, where you will play a crucial role in ensuring our customers have a seamless experience. This is a temp-to-permanent position with the opportunity to grow within our company.

Job Responsibilities

• Follow established processes to meet or exceed Customer Care Standards for every interaction.
• Maintain a positive, empathetic, and professional attitude at all times.
• Develop a strong knowledge of our product portfolio and procedures.
• Ensure one-call resolution by demonstrating 100% follow-through on commitments.
• Process customer orders efficiently and accurately.
• Document and resolve customer complaints and concerns promptly.
• Communicate effectively with leaders and update them regularly on customer expectations and issues.
• Participate in team meetings and ongoing training for skill development.
• Provide quality customer service through various channels including phone, email, and chat.
• Engage with clients in a friendly and professional manner.
• Collaborate with team members and other departments to ensure customer satisfaction.

Requirements

• High school diploma.
• Strong initiative, attendance, and motivation.
• Proficient in typing and computer use.
• Ability to multitask effectively.

Preferences

• Experience in the optical industry.
• Enjoys interacting and working with people.

If you're ready to make a difference and grow your career with us, we encourage you to apply today!

Subject Line: Customer Service Representative Opportunity in Melvindale, MI

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Privacy Policy - Abacus.