Customer Service Rep

Software Guidance & Assistance, Inc., (SGA), is searching for a Customer Service Rep for a CONTRACT assignment with one of our premier Insurance Services clients. This position is fully remote.

The Customer Service Rep will be handling inbound call requests and helping administer voluntary benefits enrollment.

Required Skills :

• Customer service skills
• Possess licenses in at least Florida and California for both life and health line of authorities to be interviewed
• If hired, must obtain a license in Michigan, New York, Indiana and at least THREE of the following: New Jersey, Massachusetts, Ohio, Connecticut, Maryland, Pennsylvania, Virginia at your own cost
• Internet speed of at least 50 mbps or greater (Equipment will be shipped to you)
• Ability to work between 7am-8pm CST Mon-Fri
• Ability to work overtime in Oct-Dec if needed
• No planned time off during Q4 2025

SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at https://sgainc.com/ .

SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company EEO page to request an accommodation or assistance regarding our policy.

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