Assist borrowers, attorneys, settlement agents, VNB collection staff and other VNB staff with billing statement and payment posting inquiries, payoff requests, and general loan inquiries/information.
Assist the Payoff/Satisfaction Department in the preparation of payoff statements for borrowers, settlement agents and VNB Closing Department.
Review in detail the complexity of initial and annual escrow analysis statements with borrowers.
Prepare amortization schedules.
Respond to basic tax and insurance questions.
Review and resolve all customer service complaints.
Receive and process borrower telephone payments (speed pay).
Provide excellent customer service to mortgage borrowers.
Assist other areas of the Department as needed.
Numbers & Facts
Location
Wayne, NJ
Skills
Analysis Skillsunmatched
Billingunmatched
Customer Support/Serviceunmatched
Escrowunmatched
Insuranceunmatched
Mortgageunmatched
Payment Postingunmatched
Resolve Customer Issuesunmatched
🎯
Be found by employers
5,500+ employers search our resume database daily. Add yours to get found by recruiters looking for candidates like you.
Level up your application
Professional resume templates
Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.