Customer Service Rep
Job Summary/Objective
Responsible for performing specialized clerical duties such as record-keeping and managing forms and information. Responds to queries by retrieving information in file systems.
Essential Functions and Responsibilities:
- Locating, compiling and distributing requested files, documents and information
- Inter-filing documents into existing files
- Performs acceptable volume of work in timely, efficient and accurate manner and in order of scheduled priorities to meet or exceed client expectations of processing schedule
- Entering accurate file and document information into a records management database
- Processing inactive and closed files in preparation for transfer to off-site storage
- Maintaining daily productivity logs in order to monitor department activities and workload
- Researching information in various Records databases as needed
- May assist in development of production formats and keying procedures
- Demonstrates high levels of safety awareness and notifies supervisor of potential hazards
- Follows the security and privacy policies, standards and guidelines in order to protect the informational assets of both the company and their customers
- Performs other duties as required
- Repetitive motion is required: may require twisting/bending/climbing
- Required to work at computer for long periods
- Required to stand, walk, simple grasp, reach with hands and arms
- Required to regularly sit, talk or hear
- Required to possess close vision and ability to focus
- Required working knowledge of Microsoft and Office Software
Qualifications
Required:
- H.S. diploma or equivalent
- Ability to read, write and speak English
- Required to work at computer for long periods
- Required to to stand, walk, simple grasp, reach with hand and arms.
- Required to regularly sit, talk or hear
- Required previous Records experience
- Repetitive motion is required; may require twisting/bending/climbing
- May lift up to 25 lbs. frequently
Preferred:
- Previous experience with data entry desirable
- Repetitive motion is required: may require twisting/bending/climbing
The pay range for this position starts at $17.50/hrs to $19.00/hrs; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered