Customer Service Rep OMS

Duties and Responsibilities

• Provide customer support via web chat, phone and/or email.
• Assist in the preparation of reports and recording keeping regarding E-Commerce sales.
• Assist sales representatives in expediting and follow‑up of orders.
• Assist with incoming customer calls by directing them to the appropriate individual or department needed to resolve problems or complaints.
• Provide support to the sales staff in its effort to give customers the best possible quality and service.
• Quality Responsibility: Responsible for providing error-free work to all internal and external customers as related to the output of their position.
• Review receiving reports to ensure accuracy.
• Build loads.
• Print and file bill of lading (BOL) and shipping documents.
• Enter in scrap orders.
• Entering information into customer portals, as necessary.
• Looking for orders to ensure they ship on time.

Shift

• First Shift, 8:00 am - 5:00 pm

Skills and Qualifications

• Proficient in MS Excel, MS Word, MS Outlook.
• Experience with ERP system, preferred.
• Able to work in a high-paced environment.
• Strong organizational skills and attention to detail.
• 2- or 4-year degree, or equivalent experience, required.
• Bilingual in English and Spanish preferred.

Benefits

• Medical, Dental and Vision Insurance
• 401k with Company Match
• Paid Time Off
• Paid Holidays
• Paid Community Service Day
• Company Paid Life Insurance
• Company Paid Short-Term Disability
• Company Paid Long-Term Disability
• Tuition Reimbursement
• Wellness Programs
• Employee Assistance Program

About Us

At O'Neal Manufacturing Services (OMS), we build things! As an O'Neal Industries affiliate company, we are a leader in the fabrication of steel and metal products that shape the world in which we live in. Our culture is driven by honesty, integrity and respect. We set high expectations for ourselves in providing a safe and diverse work environment. If you are looking to be part of a dynamic company to build your career, visit onealmfg.com/careers to learn more!