Customer Service Rep

This role is responsible for end-to-end customer order management, including EDI transaction processing, order entry, and maintaining accurate ship schedules across our metal manufacturing operations. The position serves as the primary point of contact for assigned accounts, driving proactive communication on delivery commitments and resolving order exceptions before they impact the customer. You will partner closely with production planning, shipping, and demand planning teams to monitor part-level fulfillment and hold the business accountable to On-Time Delivery targets. Success in this role requires a detail-oriented, customer-first mindset with the ability to manage high order volumes and escalate supply risks with urgency and clarity.

A role like this comes with some important responsibilities, some of those responsibilities include:

• Communicate directly with customers; Follow-up on customer interactions on daily needs
• Works with Account Lead and or Customer Service Manager on resolution of customer complaints.
• Manage Purchase Orders and EDI transactions
• Create Shipping Pick List
• Direct requests and unresolved issues to the designated resource - Account Lead, Customer Service Manager, Operations, Estimating and or Sales
• Communicate and coordinate with internal departments; scheduling, shipping, invoicing
• Effectively negotiate customer dates on "drop in" based off of SOP
• Interpersonal skills; organization skills and multi-tasking ability
• Work effectively with team: collaborative problem solving, respect for deadlines, punctuality, open communication
• Attention to detail and accuracy
• Maintain product knowledge; Knowledge of administrative procedures
• Operates with high integrity; builds trust, quickly wins and sustains credibility in relationship with others
• Other duties as assigned