Job Description
Duct CSR
Houston, TX 77041
SUMMARY
The Duct Logistics Coordinator / Customer Service Representative manages domestic customer orders from order entry through final delivery. This role works closely with customers, Sales, Production, Shipping, and transportation providers to maintain accurate orders, coordinate deliveries, process RMAs, and resolve customer issues.
The ideal candidate has strong order management and customer service experience in a manufacturing or industrial environment. Attention to detail, follow-through, and the ability to manage multiple orders at once are essential. Domestic shipping experience is important, but this is primarily a customer service and order management role.
Job Responsibilities
RESPONSIBILITIES
May include:
Manage customer orders from order entry through final delivery.
Review orders, purchase orders, quotes, and shipping information for accuracy and completeness.
Enter and maintain customer orders, quotes, RMAs, and related information in an ERP system.
Monitor open orders, track progress, and follow up to help ensure on-time delivery.
Provide customers with timely order updates and respond to inquiries.
Resolve order discrepancies, delivery concerns, returns, and other customer issues.
Process and manage RMAs, returns, and related documentation.
Coordinate with Sales, Production, and Shipping on order status, scheduling, and customer requirements.
Schedule deliveries and coordinate domestic shipments with freight carriers and transportation providers.
Maintain accurate records and documentation throughout each order.
Manage multiple customer requests and changing priorities while maintaining a high level of service.
Perform other duties as assigned.
NATURE AND SCOPE
Manages multiple customer orders and requests with minimal supervision.
Serves as a point of contact for customers and coordinates with cross-functional teams to move orders through delivery.
Uses sound judgment to resolve customer, order, scheduling, and delivery issues.
Must maintain accuracy and follow-through in a fast-paced manufacturing environment.
Numbers & Facts
| Location | Houston, TX |
| Job Type | Full-time |
| Industry | Other/Not Classified |
| Salary | $22–$24 Per Hour |
| Company Size | 51 - 200 |
| Year Founded | 1984 |
| Headquarters | Portsmouth, NH, US |
| Website | http://www.nesc.com |
Qualifications
KNOWLEDGE AND SKILLS
Strong customer service and order management skills.
High attention to detail when entering, reviewing, and updating orders.
Ability to manage multiple orders, requests, and deadlines at once.
Strong customer communication, follow-through, and problem-solving skills.
Experience scheduling deliveries and coordinating domestic shipments.
Knowledge of RMAs, returns, and related customer documentation.
ERP system experience.
Strong Microsoft Office skills, especially Excel.
Ability to work effectively with Sales, Production, Shipping, customers, and transportation providers.
REQUIRED SKILLS
All required experience must be recent and listed on the resume.
3+ years of Customer Service experience in a manufacturing or industrial environment.
Experience managing customer orders from entry through delivery.
Demonstrated attention to detail in order entry, documentation, and customer records.
Ability to manage multiple orders and customer requests in a fast-paced environment.
Strong customer communication, follow-through, and problem-solving skills.
Experience scheduling customer orders and deliveries.
Experience processing RMAs and returns.
ERP system experience.
Experience supporting Sales with customer orders and quotes.
Experience coordinating domestic shipments with freight carriers or transportation providers.
Strong Excel and Microsoft Office skills.
PREFERRED SKILLS
SAP experience.
Experience working directly with Production and Shipping departments.
Duct, HVAC, or related manufacturing industry experience.
About Company
The company was founded in 1984 as National Engineering Services Corporation. In 2015, we changed our name to NESC Staffing to better reflect the service we provide to businesses and professionals.
We have grown to six branch offices that cover the entire United States, providing everything from engineering to science recruitment and more. Our goal then and now is to combine years of experience in the industry with state-of-the-art recruitment and payroll methods to provide our employees and client companies with qualified technical support and quality service. We are a privately held nationwide firm with corporate headquarters in Portsmouth, NH.
Skills
Skills
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