Customer Service Rep

Client Service Representative

This position supports our clients by handling the day-to-day requirements of the client business to ensure a high level of quality execution to our end customers. This role is also responsible for communication and coordination of client requests

• Execute defined tasks related to specific client requirements, ensure client service obligations and program specifications sold to the client are attained
• Serve as a consultative extension of the client to provide recommendation on project, campaign, and program execution by facilitating with internal Archway cross functional departments, as needed
• Execute and support defined tasks for onboarding as defined in client requirements
• Identify new opportunities with clients and communicate effectively with Client Services Manager to drive additional profitable revenue growth
• Identify client health risks and provide recommended solution with coordination of other departments
• Proactively identify and report monthly financial variances as they occur.
• Quality check invoices to ensure all services are accounted for
• All other duties as assigned
• Bachelor's or advanced degree, preferably in business, or equivalent work experience
• Ability to develop, maintain, and deepen relationships with senior level client contacts
• Track record of exceeding relationship management objectives
• Proven business acumen, judgment, and decision-making skills
• Ability to prioritize and manage multiple tasks with sensitive deadlines and changing environment
• Record of success as self-starter who can work independently and in a team environment
• Strategic thinker with analytical aptitude and ability to manage detailed project requirements
• Proficient in MS Office suite and ability to learn new systems
• Aptitude for interpreting contracts and legal documents
• Ability to travel independently up to 5% or as may be required