Customer Service Representative
Location: Carson, CA
Pay Rate: $22-25 per hour
Shifts Available:
- Second Shift: Monday - Friday | 4:00 PM - 12:30 AM
Join Our Team as a Customer Service Representative - Make a Difference Every Day!
Are you passionate about delivering exceptional customer experiences and ensuring smooth operations? Be part of a dedicated team committed to supporting clients and internal partners with professionalism and care. This is an opportunity to grow your skills in a dynamic environment where your contribution truly impacts our success.
Overview
As a Customer Service Representative, you will serve as the first point of contact for our customers and internal teams, ensuring their needs are addressed promptly and accurately. Your role is vital in maintaining seamless order processes, supporting communication, and upholding data integrity-all while providing an inclusive, engaging workplace.
What You Will Do and Achieve
- Support Operations: Assist in processing client orders, receipts, and confirmations, ensuring accuracy and timely handling.
- Communicate Effectively: Respond professionally to customer inquiries via phone and email, providing updates, resolving issues, and offering support.
- Maintain Data Integrity: Keep customer account information current within internal systems, supporting accurate order tracking and inventory inquiries.
- Coordinate Logistics: Prepare work orders, shipping documents, and barcode labels, and ensure proper routing of materials.
- Track and Report: Record customer interactions, monitor order status, and complete daily spreadsheets to assist team analysis and decision-making.
- Collaborate Across Teams: Work closely with staff and management to ensure smooth operations and excellent service delivery.
- Handle Billing and Documentation: Support monthly billing processes and document preparation related to shipments and customer accounts.
Qualifications - Must Have
- High school diploma or GED
- At least 2 years of relevant experience, ideally in distribution or fulfillment environments
- Proficiency with Microsoft Office (Word, Excel, Outlook) and Warehouse Management Systems (WMS)
- Excellent oral and written communication skills
- Strong data entry skills with attention to detail
- Ability to adapt to changing priorities professionally and flexibly
- Ability to work in a team environment and cross-train others
Nice-to-Have
- Experience processing orders, invoices, and logistics documentation
- Familiarity with customer billing procedures
- Prior exposure to inventory management and order tracking systems
Why Join Us?
- Be part of a purpose-driven organization that values integrity, safety, and excellence
- Grow your skills within a supportive, team-oriented environment
- Contribute to a workplace that prioritizes respect, diversity, and inclusion
Come make an impact-apply today and help us deliver outstanding service to every customer, every time!
#LakewoodBranchCA