Customer Service Representative 1

Are you an experienced customer service professional who has a passion for meeting and exceeding the expectations of your customers? Do you come from the door, hardware, architectural, construction, building materials or a related industry? Are you looking for a position that will afford you the opportunity to be in an environment where you have a voice and can truly see the impact of your efforts?

If you answered yes to these questions, we should talk!

Our ASSA ABLOY South Central Service Center is looking to add a Customer Service Representative to the Team. This position will be performed onsite Monday through Friday at our manufacturing facility located in Mesquite, Texas.  

Come see who we are at: https://www.assaabloy.com/group/en/about-us

Our team is growing and there has never been a more exciting time to join us!

What would you do as our Customer Service Representative?

You would play an integral role in ensuring the success and satisfaction of our valued customers. You will be responsible for providing front-line support, follow-up and assist with resolutions ensuring customer satisfaction. This position will have the opportunity to work closely with internal teams such as Engineering, Sales, Production and Distribution, as well as an external liaison with Suppliers, Distributors, Architects, and Contractors.

You would also:

• Process orders and handle customer inquiries by providing general and technical information.
• Ensure the timely processing of customer quotes, ensuring accuracy and pricing.
• Help to assess and research customer issues and resolve them in a timely manner.
• Maintain up-to-date knowledge of our products and industry trends to offer informed recommendations.
• Coordinate with sales, production, logistics, and warehouse teams to ensure timely delivery and fulfillment of orders. Communicate with customers on discrepancies and/or delivery conflicts.
• Provide support for account management and help maintain strong customer relationships.
• Participate in training sessions to enhance product knowledge and customer service skills.
• Participate in a safe and harmonious working environment.
• Assure compliance with federal, state, local and corporate policies, regulations, AADG programs and policies and the ASSA ABLOY Code of Conduct.
• Other projects and assignments, as needed.

The Skills and Experience You Need:

• High School degree or GED equivalent required.
• Bachelor’s degree or additional studies in Business, Engineering, or a related area is a plus.
• Minimum of 2 years of customer service experience within building, wholesale building products or a related field is desired.
• Previous experience within customer service within a manufacturing / production environment would be a plus.
• Proven track record of delivering an outstanding customer experience through a combination of frequent engagement, subject-matter-expertise, and operational excellence.
• Demonstrated track record of being a self-starter or being resourceful.
• Excellent communication and time management skills.
• Excellent analytical and problem-solving abilities with a keen attention to detail and a commitment to accuracy.
• Ability to multitask and prioritize projects under tight time deadlines.
• Proficiency in Outlook, Excel, and Word
• Knowledge or exposure to ERP systems and shipping software a plus.

This position is classified as non-exempt (eligible for overtime) with an hourly pay range of $19.50 - $20.50. The final pay offered to the successful candidate will depend on experience, skill level, and other qualifications for the role. 

 What we offer!

We believe in creating opportunities and providing benefits that empower you to grow, thrive, and build a rewarding lifelong career with us. Here is just a sample of what you can look forward to as a member of our team:

• Paid time off, including sick and vacation days
• 12 paid holidays
• Medical, Dental, Vision, Life and AD&D Insurance
• Health and flexible savings accounts subject to eligibility requirements
• 401(k) with company contributions
• Tuition Reimbursement
• Learning and Career Development opportunities
• Employee Assistance Program
• Employee discount and recognition programs
• Well-being and employee experience initiatives designed to support you throughout your career

All benefits and additional compensation are governed by applicable Company policies and plans as they currently exist and may be amended in the future.

Applications for this position will be accepted through 12/31/26, although the Company reserves the right to modify or discontinue the posting at any time.

Questions about this position should be directed to Stephanie Mandato, Senior Talent Acquisition Manager at

stephanie.mandato@assaabloy.com

Every application submitted for this position is personally reviewed by a member of our Door Group Talent Acquisition team, not a chatbot or automated screening tool.

We review applications regularly, so don’t wait!

We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us.

To make sure your personal data is safe, we don’t look at any applications sent by email or post.

Let’s create a safer and more open world - together!

ASSA ABLOY is an Equal Opportunity Employer/Minorities/Females/Disabled/Veteran

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