Customer Service Representative - 1st Shift

WELCOME TO THE TEAM – PROTECH STAFFING IS HIRING!


CUSTOMER SERVICE REPRESENTATIVES WANTED!
(Customer Accounts / Order Processing / EDI)

Looking for a stable, full-time customer service role with consistent hours and long-term potential?
Protech Staffing is hiring Customer Service Representatives to support major customer accounts through customer communication and order processing.

If you have customer service experience, strong attention to detail, and you’re comfortable working with EDI/email orders and an order management system, we want to hear from you!


APPLY TODAY! ¡SE HABLA ESPAÑOL!
Call/Text: (951) 823-0023
Apply Online: ProtechJobs.com
Apply in Person: 1209 University Ave, 2nd Floor, Riverside, CA 92507


Position: Customer Service Representative – Customer Accounts / Order Processing
Location: Rancho Cucamonga, CA
Pay: $21 per hour
Shift: Monday–Friday | 7:00 AM–4:00 PM
Overtime: Possible as needed
Type: Full-Time | Temp-to-Hire Potential (Opportunity to be hired on by the company)

Work Model: Onsite to start | Potential hybrid opportunity once hired on (and/or after training)


Job Responsibilities
• Manage major customer accounts including customer communication and order processing.
• Process all EDI and manual orders for assigned customers within 24 hours of receipt.
• Review and resolve failed inbound EDI orders by maintaining the EDI code list for each customer.
• Resolve all order holds within 72 hours of order entry.
• Coordinate and prioritize orders to ensure they are entered correctly in the order management system and shipped on time.
• Ensure all orders are released to the warehouse for picking 3 days before the requested ship date.
• File all purchase orders in the virtual filing cabinet.
• File all PO-specific emails (including extension requests/approvals) in the virtual filing cabinet.
• Reply to all customer inquiries within 24 hours of receipt.
• Email out-of-stock reports daily to customers.
• Process and reply to production planning cut/extension requests within 24 hours of receipt.
• Process and reply to OMS allocation cut/extension requests within 24 hours of receipt.
• Review Open Order Report 2x per week (or as requested).
• Review Delivery Date Change Request Log and notify customers of delivery date changes.
• Review tracking emails (Late Requested Delivery Date) from the traffic department and request extensions.
• Ensure all shipped orders are invoiced and closed in all systems.
• Communicate with customers, sales managers, and internal departments regarding pricing, item availability, shipping issues, on-time delivery, and any additional information needed.


Requirements
• Previous customer service experience (B2B/customer accounts preferred).
• Experience with order processing/order entry (EDI experience a plus).
• Comfortable working with email-based order requests and deadlines.
• Strong attention to detail and ability to prioritize multiple orders/tasks.
• Ability to communicate professionally with customers and internal teams.
• Reliable attendance and punctuality for a 7:00 AM start time.
• Basic computer skills; experience using an order management system preferred.


Work Environment
• Office/customer service environment supporting order processing and shipping coordination in a fast-paced setting with daily deadlines.



Why Join Protech Staffing?
• Weekly Pay
• Full-Time, Consistent Schedule
• Long-Term / Temp-to-Hire Opportunity
• Growth Potential (possible hybrid opportunity after hire/training)
• Professional environment with hands-on support


READY TO WORK? APPLY TODAY!


Protech Staffing is an Equal Opportunity Employer.