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Customer Service Representative 2 - Columbus, OH

National Guard Employment Network

Columbus, OH

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JOB DETAILS
SKILLS
Candidate Sourcing, Communication Skills, Credit Processing, Customer Relations, Customer Service Management, Customer Support/Service, Data Quality, Detail Oriented, ERP (Enterprise Resource Planning), Electronic Data Interchange (EDI), Identify Issues, Java IDE (Integrated Development Environments), Mentoring, Metrics, Microsoft Office, Military, Order Management, Order Processing, Order to Cash, Pricing, Problem Solving Skills, Process Improvement, Salesforce.com, Supply Chain Operations, Team Player, Trend Analysis, ZenDesk
LOCATION
Columbus, OH
POSTED
4 days ago
Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard Cand Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

Job Description
Summary

The Customer Service Representative 2 (CSR 2) provides direct support to assigned customers and internal stakeholders, ensuring accurate order management and proactive issue resolution. This role requires advanced product, system, and customer knowledge, with a focus on building strong relationships and driving efficiency. The CSR 2 demonstrates initiative, accountability, and problem-solving ability, representing the Customer Service team as a trusted resource.

Responsibilities

Manage daily order entry, pricing accuracy, order tracking, and shipment coordination in JDE
Review and resolve EDI and CommerceHub order exceptions; ensure data integrity across systems
Serve as primary contact for assigned accounts; provide order status updates and proactive communication
Lead collaboration with Supply Chain, Operations, and Credit to resolve shipment, invoice, and deduction issues
Process RMAs, credits, and fines; identify recurring issues and recommend solution
Participate in performance board reviews, mentor new CSR 1 team members, and support process improvement projects

Additional Qualifications/Responsibilities

Desired Experience

Strong understanding of ERP systems (JDE) and related interfaces (EDI, CommerceHub, Zendesk, Salesforce, customer portals).
Demonstrates accountability and ownership of assigned accounts.
Skilled communicator who can influence and resolve issues across functions.
High attention to detail and ability to manage competing priorities.
Intermediate proficiency in Microsoft Office; ability to analyze order trends and metrics.
Exemplifies Worthington's values of integrity, teamwork, and customer focus.
High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
Minimum 2-4 years of customer service or order management experience.
Strong understanding of order-to-cash processes.

About the Company

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National Guard Employment Network

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