Customer Service Representative 2

Title: Customer Service Representative 2
Location: Tucson, AZ
Terms: Contract
Rate: $16.00/hour
Requirements: Minimum one year of customer service experience

Position Responsibilities

• Provide customer service by telephone and in person, responding to inquiries regarding products, services, account information, and transactions.

• Process customer requests, including order entry, account cancellations, and service modifications.

• Provide information and assistance regarding licenses, registrations, titles, permits, and program eligibility requirements.

• Investigate customer concerns, research applicable policies and procedures, and implement appropriate solutions to resolve complaints and service issues.

• Maintain accurate records of customer interactions, inquiries, complaints, comments, transactions, and resolution actions.

• Resolve billing and service-related disputes by processing refunds, exchanging merchandise, adjusting bills, or coordinating other corrective actions as appropriate.

• Prepare and process contracts, change-of-address requests, service discontinuance orders, and other documentation using computerized systems.

• Escalate unresolved customer complaints and grievances to the appropriate departments for further investigation and resolution.

• Calculate service fees, collect payments and deposits, and coordinate billing arrangements.

• Contact customers to provide updates, respond to inquiries, communicate investigation findings, and explain recommended or approved adjustments.

• Perform journey-level customer service functions involving complex requests, independent judgment, and the interpretation of policies and procedures.

• Research and analyze customer issues, compile relevant information, and determine appropriate actions while exercising discretion when handling and releasing confidential or sensitive information.

• Receive and process payments, reconcile cash receipts against established records, verify balances, and prepare daily deposits for delivery to the bank or State Treasurer's Office.

• Ensure customer transactions and service requests are processed accurately, efficiently, and in accordance with established policies and procedures.

Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.