Communication Skills, Customer Support/Service, Leadership, Maintenance Services, Microsoft Office, Patient Care, Patient Education, Problem Solving Skills
The Customer Service Representative 3 (H) handles a variety of inquiries, complaints, and service requests through face-to-face, email, phone, fax, or mail, providing solutions and following up as needed.
- They research and resolve routine issues, document interactions, and escalate unresolved grievances to leadership.
- They review and process confidential information with discretion, adhering to policies and safeguarding assets.
- The role involves guiding lower-level staff and handling complex problems.
Qualifications: High School diploma or equivalent and at least 3 years of relevant experience.
Skills: Effective communication, problem-solving, discretion handling confidential info, proficiency in Microsoft Office, and availability to work evenings, nights, or weekends.
The position is full-time with competitive benefits, supporting a leading academic health system dedicated to research, education, and outstanding patient care.