Rite Rug has been one of the top privately owned, flooring companies, since 1934! We are looking for a detail oriented, reliable, Customer Service Representative to join our team! If you are looking for a company where you are part of a family, then Rite Rug is the place for you!
$35,000 plus up to $10,000 a year in bonus potential!
POSITION SUMMARY:
Coordinate customer service activities in order to ensure customer satisfaction.
ESSENTIAL FUNCTIONS:
Research and resolve disputes
Enter order information
Process and schedule work orders
Enter installer pay information and back charges
Job cost invoices
Post payments
Respond to customer service issues
Answer incoming telephone calls
Maintain files
Perform other duties as assigned
QUALIFICATIONS AND REQUIREMENTS:
Have earned a minimum of a High School Diploma or equivalent.
Possess and have demonstrated proficient computer experience in Microsoft Office.
Be able to multi-task and prioritize the duties required.
Exhibit effective oral and written communication skills.
Be able to work independently and problem solve.
Exhibit excellent customer service skills.
Possess the ability to handle a high volume call environment.
Numbers & Facts
Location
Whitehall, OH
Skills
Billingunmatched
Call Volumeunmatched
Communication Skillsunmatched
Customer Satisfactionunmatched
Customer Support/Serviceunmatched
Detail Orientedunmatched
Establish Prioritiesunmatched
File Maintenanceunmatched
Multitaskingunmatched
Order Processingunmatched
Presentation/Verbal Skillsunmatched
Problem Solving Skillsunmatched
Telephone Skillsunmatched
Writing Skillsunmatched
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