Customer Service Representative 842855

Customer Service Representative Opportunity in the Richmond Heights area- Urgently Hiring!
Job Title: Customer Service Representative
Pay: $23/hr
Hours:  Monday through Friday- 7:30 AM to 4:00 PM
Start Date: ASAP

Looking for an opportunity to put your customer service skills to work in a manufacturing or distribution environment? Join an established company as a Customer Service Representative in the Richmond Heights area, and play an important role in keeping customer orders accurate, shipments on schedule, and clients satisfied.

As a Customer Service Representative, you’ll serve as a key point of contact for customers, helping manage orders from initial entry through shipment and invoicing. You’ll work closely with internal teams, including the warehouse, to coordinate deliveries, address customer concerns, and provide timely, reliable service.
What You’ll Do:
As a Customer Service Representative, you will be responsible for:

• Enter and process customer orders accurately and efficiently.
• Prepare and provide quotes based on customer needs and product specifications.
• Coordinate order shipments with the warehouse to help ensure timely and accurate deliveries.
• Send customer invoices and issue credits for short shipments, product returns, and other applicable adjustments.
• Prepare and send material certifications and certification packages to customers.
• Follow up with customers regarding orders, shipments, and outstanding questions.
• Investigate and resolve customer problems and complaints while maintaining positive business relationships.

What You’ll Bring:
The ideal candidate for this role will have:

• 3+ years of customer service experience in a manufacturing or distribution environment.
• Experience entering and processing orders through an ERP system or other order management software.
• Excellent communication and organizational skills, with the ability to manage multiple priorities.
• Strong problem-solving skills and a customer-focused approach to resolving issues.
• The ability to coordinate effectively with customers, warehouse personnel, and internal departments.
• Previous inside sales or customer service experience supporting fastener distributors or  maintenance, repair, and operations companies is highly preferred.

Why Join Us?

• Work in a role that combines customer service, order management, and coordination with multiple departments.
• Build on your manufacturing or distribution experience while developing valuable customer and order management skills.
• Enjoy affordable health and prescription coverage with no waiting period.
• Access additional benefits offered by the employer upon permanent hire.

Location & Schedule:
This position is on site in the Richmond Heights area and offers a schedule of Mon-Fri 7:30 AM - 4:00 PM.
Ready to Take the Next Step?
If you are ready to put your customer service and order processing experience to work as a Customer Service Representative  apply today or contact our recruiting team to learn more. Don’t wait—we’re hiring now!

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