Customer Service Representative – Administrative

Location: St. Joseph, MO 64504
Pay Rate: $22.12 per hour (W-2)
Schedule: Monday–Friday, 7:00 AM–3:30 PM
Job Type: Full-Time Contract
Work Arrangement: 100% Onsite
Openings: 2

Job Overview

Sigma Systems is hiring Customer Service Representatives – Administrative for an onsite contract opportunity in St. Joseph, Missouri. This position is ideal for candidates with experience in customer service, administrative support, data entry, inventory management, order processing, or shipping and receiving.

The successful candidate will help manage customer inquiries, maintain accurate inventory and shipment records, coordinate with internal departments, and provide timely updates regarding production schedules, material receipts, and deliveries. Strong computer skills, attention to detail, and professional communication are essential.

Key Responsibilities

• Respond to customer inquiries by phone, email, and other communication channels.

• Provide accurate updates on production schedules, material receipts, inventory availability, and shipments.

• Enter, update, and maintain customer account information, inventory records, and shipment data.

• Monitor customer requests and follow up to ensure timely resolution.

• Identify inventory discrepancies, shipment issues, and data errors, and communicate them to the appropriate teams.

• Coordinate with internal departments to resolve customer concerns and obtain accurate information.

• Prepare, review, and maintain administrative reports, records, and documentation.

• Assist with order processing, inventory tracking, and daily administrative operations as needed.

• Maintain accurate records while managing multiple priorities in a fast-paced environment.

• Contribute to a professional, collaborative, and customer-focused work environment.

Qualifications

• High school diploma or equivalent required.

• Previous experience in customer service, administrative support, data entry, customer accounts, or a related role.

• Proficiency in Microsoft Office, including Excel, Word, and Outlook.

• Strong computer skills and the ability to maintain accurate electronic records.

• Excellent verbal and written communication skills.

• Strong organizational skills, attention to detail, and time management abilities.

• Ability to identify discrepancies, investigate issues, and communicate concerns effectively.

• Professional telephone and email etiquette.

• Ability to work independently while collaborating with cross-functional teams.

Preferred Experience

• Customer service or administrative experience in manufacturing, warehousing, distribution, or logistics.

• Experience with inventory control, shipment tracking, order entry, or customer account maintenance.

• Familiarity with ERP systems, inventory databases, or shipping and receiving documentation.

Work Schedule and Requirements

• Monday–Friday, 7:00 AM–3:30 PM.

• Full-time, 100% onsite position in St. Joseph, MO 64504.

• Contract assignment.

• Must successfully pass a required background check and drug screening before starting.