Customer Service Representative (Aftermarket)

Customer Service Representative (Aftermarket)

We are seeking a dedicated and personable Customer Service Representative in Denver for our Aftermarket team that focuses on a wide range of consumables and business supplies. You will be working with customers, processing orders, explaining products and services, helping to resolve customer issues and concerns, and fulfilling customer needs. This position will have opportunities for bonuses and career advancement.

The schedule is Monday-Friday, 8am-5pm. We offer a competitive salary of $45,000-50,000 depending on experience, plus monthly bonus opportunities, a full benefits plan including medical, dental, and vision, 3 weeks of paid time off, 6 paid holidays, and a 401k plan with a generous company match, as well as many other perks like a new state of the art office with covered parking downtown, a rooftop cafe and lounge, an on-site fitness center and locker rooms with showers, and numerous company events and opportunities to participate in charitable events throughout the year.

Responsibilities

• Work in a fast paced, cooperative, high call volume environment
• Communicating with customers through various channels
• Entering orders in our computer system
• Knowing our products to answer any questions
• Working internally with various departments
• Acknowledging and resolving customer concerns and complaints

Qualifications

• Two years in customer service, sales, or relevant field
• High School Diploma or equivalent required; Bachelor's Degree or equivalent work experience preferred
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Excellent communication and interpersonal skills
• Ability to handle stressful situations with patience and professionalism
• Strong customer service skills and must be a good team player
• Must be willing to submit to a criminal background check

All Copy Products provides equal employment opportunities to all employees and applicants for employment and promotions and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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