Customer Service Representative

Customer Service Agent

Location: Anaheim, CA

Pay Range: $25-33hr. DOE

8-5PM, M-F.

Job Scope

The Customer Service Representative supports our business by corresponding with customers concerning sales and service inquiries. This position obtains and accurately records information and data critical to facilitate effective service delivery and exceed customer expectations.

Construction industry or related experience strongly preferred.

Main Responsibilities

• Respond to inbound customer calls concerning sales or service inquiries
• Obtain information from the customer and enter data in real time into the appropriate database to facilitate effective service and appropriate follow-up
• Determine type of service request, geography, warranty and equipment information based on customer request
• Track and code customer inquiries and complaints and follow-up as necessary
• Work with other departments including dispatch, billing, credit, parts and field management to respond to customer inquiries and ensure resolution
• Make outbound calls as needed to obtain information and provide responses to customer inquiries

Basic Qualifications

• High school diploma or equivalent
• 1+ years' customer service experience in the construction industry
• No immigration sponsorship offered for this role

Preferred Qualifications

• Ability to work independently
• Excellent verbal communication and customer service skills
• Ability to multi-task and prioritize with organizational and time management skills
• Previous customer service experience in a call center, service business and/or restaurant
• Strong computer skills in a Windows based environment, with the ability to learn unique and proprietary software

About Smart Care Equipment Solutions:

Join the industry's largest independent service company specializing in preventive and round-the-clock service, repairs and parts for commercial cooking, refrigeration and warewashing equipment. The Smart Care Equipment Solutions team helps service customers across segments in the foodservice industry with scheduled maintenance programs and on-demand equipment repair 24/7/365. As part of the Smart Care team, you will help us partner with our customers to improve their operating efficiency and ensure that they meet the highest food safety and quality standards.

About Smart Care

Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC.

Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status. All qualified individuals are encouraged to apply. If you need a reasonable accommodation with respect to Smart Care's application or hiring process due to a disability, please contact the Human Resources department at HR@smartcaresolutions.com.