Job Summary We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.
Responsibilities
Receive inbound calls and emails
Identify the reason for the customer’s call, collect relevant information, and assist them in their award needs.
Document all customer interactions
Qualifications
High school diploma/GED
Previous experience as a Customer Service Representative or in a similar role is preferred
Comfortable using computers and customer management software
Excellent phone and verbal communication skills
Understanding of active listening techniques
Ability to work well under pressure
Highly organized with the ability to prioritize projects and manage time effectively
Numbers & Facts
Location
Fredericksburg, TX
Job Type
Part-time
Skills
Communication Skillsunmatched
Computer Skillsunmatched
Customer Relationsunmatched
Customer Support/Serviceunmatched
Dental Insuranceunmatched
Establish Prioritiesunmatched
Health Insuranceunmatched
High School Diplomaunmatched
Needs Assessmentunmatched
Organizational Skillsunmatched
Presentation/Verbal Skillsunmatched
Salesunmatched
Systems Administration/Managementunmatched
Time Managementunmatched
Vision Planunmatched
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