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Customer Service Representative

Axelon Services Corporation

Atlanta, GA

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JOB DETAILS
JOB TYPE
Full-time
SKILLS
Call Centers, Communication Skills, Customer Support/Service, Documentation, Epic Systems, Health Information Exchange (HIE), Health Insurance, Health Plan, Materials Planning, Product Planning, Telephone Triage
LOCATION
Atlanta, GA
POSTED
2 days ago
Summary: Work Mode: Not specified Responsibilities: Triaging inbound calls from customers while ensuring a high level of customer service. Assisting Health Plan Customers with inquiries regarding Enrollment Information, Premium Payment Options, requests for Health Plan materials, and Health Plan Exchange Product information. Maintaining accurate documentation of customer contact. Communicating effectively with customers. Maintaining confidentiality. Maintaining a good working relationship with co-workers. Requirements: High School diploma with some college-level coursework preferred. Minimum of 2 years of experience in customer service required. Standard computer programs used: Epic. Preferred Skills: Strong background in Call Center, Medical, or Insurance preferred.

About the Company

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Axelon Services Corporation

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