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Customer Service Representative

LanceSoft Inc

Atlanta, GA(remote)

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JOB DETAILS
SALARY
$21–$24 Per Hour
JOB TYPE
Full-time
SKILLS
Accounts Payable, Accounts Receivable, Analysis Skills, Cadence, Continuous Improvement, Corporate Compliance, Customer Relations, Customer Support/Service, Customer/Client Research, Data Management, Data Quality, ERP (Enterprise Resource Planning), Leadership, Logistics, Order Processing, Order/Customer Fulfillment, Payment Processing, Production Planning, Record Keeping, Reporting Skills, Sales, Time Management, Value At Risk (VaR), Website Conversion, Work From Home
LOCATION
Atlanta, GA
POSTED
1 day ago
Shift: Monday- Friday, day shift 8am to 5pm Duration: 12 Months Pay range: $21.00 - $24.00 Hourly 100% Remote Job role Job Description: Quote Management & Follow-Up (Primary Focus) • Proactively track all open service quotes and conduct systematic follow-up to drive order conversion • Maintain a structured follow-up cadence (calls, emails, SFDC updates) to ensure no opportunities are missed • Identify and escalate high-value or at-risk quotes to sales leadership • Analyze quote activity and provide insights on trends, customer feedback, and lost opportunities Order Processing & Coordination • Convert accepted quotes into sales orders accurately and efficiently • Manage payment processing and related activities, collaborating with Accounts Receivable, Accounts Payable, and Credit teams as needed • Coordinate with production, planning, and logistics teams to ensure timely fulfillment • Communicate order updates, delays, or changes to customers as needed • Support continuous improvement efforts related to quoting accuracy, follow up and turnaround time Data Management & Reporting • Maintain accurate records of quotes, follow-ups, and customer interactions in SFDC and ERP system • Generate reports on quote volume, conversion rates, and follow-up effectiveness • Ensure data integrity and compliance with company processes At least 1 year experience in Customer service position. Employee Benefits: At LanceSoft, full time regular employees who work a minimum of 30 hours a week or more are entitled to the following benefits: Four options of medical Insurance Dental and Vision Insurance 401k Contributions Critical Illness Insurance Voluntary Permanent Life Insurance Accident Insurance Other Employee Perks About LanceSoft LanceSoft is rated as one of the largest staffing firms in the US by SIA. Our mission is to establish global cross-culture human connections that further the careers of our employees and strengthen the businesses of our clients. We are driven to use the power of our global network to connect businesses with the right people, and people with the right businesses without bias. We provide Global Workforce Solutions with a human touch.

About the Company

L

LanceSoft Inc

We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc). 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.

COMPANY SIZE
2,000 to 2,499 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
2000
WEBSITE
http://www.lancesoft.com/

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