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Customer Service Representative

Axelon Services Corporation

Atlanta, GA

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JOB DETAILS
JOB TYPE
Full-time
SKILLS
Call Centers, Communication Skills, Customer Support/Service, Documentation, Epic Systems, Health Information Exchange (HIE), Health Insurance, Health Plan, Materials Planning, Product Planning, Telephone Triage
LOCATION
Atlanta, GA
POSTED
30+ days ago
Summary: Under the general supervision of a Manager, responsible for triaging inbound calls from customers while ensuring a high level of customer service. Responsibilities: Assist Health Plan Customers with inquiries regarding Enrollment Information, Premium Payment Options, requests for Health Plan materials, and Health Plan Exchange Product information. Maintain accurate documentation of customer contact. Communicate effectively with customers. Maintain confidentiality. Maintain a good working relationship with co-workers. Requirements: High School diploma with some college level coursework preferred. Minimum of 2 years of experience in customer service required. Required Skills: Experience in Call Center, Medical, Insurance preferred. Preferred Skills: Experience with Epic software. Benefits: Business Casual dress code if onsite.

About the Company

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Axelon Services Corporation

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