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Customer Service Representative

Paladin Consulting, Inc.

Aurora, CO

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JOB DETAILS
SALARY
$19.50–$19.50 Per Hour
SKILLS
Analysis Skills, Conflict Resolution, Customer Support/Service, Data Collection, Database Administration, Develop and Maintain Customers, Fast Food, Interpersonal Skills, Inventory Management, Inventory Reports, Mathematics, OSHA, Physical Demands, Presentation/Verbal Skills, Problem Solving Skills, Procedure Implementation, Product Flow, QoS (Quality of Service), Quality Monitoring, Regulatory Compliance, Reporting Skills, Resolve Customer Issues, Risk, Team Player, Time Management, Warehousing, Willing to Travel, Writing Skills
LOCATION
Aurora, CO
POSTED
15 days ago
Summary / Primary Role:
  • The position of Customer Service Representative I will have primary responsibility to work directly with customers and carriers on daily order requirements.
  • Responsibilities also include monitoring product and communication flow between warehouse and office, which includes maintaining 100% inventory, resolving problems, monitoring the quality of our service while adhering to policies and procedures. 
Principal Duties and Responsibilities:
  • Ensure safe working conditions in office and adherence to OSHA regulations
  • Ensure workspace and office conditions maintain clean, professional appearance.
  • Maintain databases to ensure accurate customer, vendor information is entered and current
  • Build computerized distribution lists
  • Create customer inventory activity reports
  • Review daily inbound and outbound requirements.
  • Process inbound and outbound orders in systems.
  • Maintain and monitor Customer Order Screens and White Board.
  • Track orders [with Warehouse Manager] in and out of warehouse
  • Track needs for daily orders with customers
  • Make BOLs for shipments
  • Monitor any issues with inventory locations and correct immediately
  • Transmit BOLs and COAs to customers as required
  • Adhere to enforce policies and procedures
  • Resolve customer issues in a professional manner
  • Maintain thorough understanding of warehouse management software
  • Maintain thorough understanding of warehouse bar coding scanning where required
  • ALL OTHER DUTIES AND PROJECTS AS ASSIGNED. 
Qualifications and Key Skills:
(The following are representative of the education, experience, knowledge, skills, or ability required for this position) :
  • Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Education:
  • High school diploma or general education degree (GED); or equivalent combination of education and experience
Experience:
  • Minimum of 6 months working in customer service or with warehouse management systems or demonstrated customer service expertise required
Language Ability:
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals required.
  • Ability to write routine reports and correspondence required.
  • Ability to speak effectively before groups of customers or employees of organization required.
Math Ability:
  • Ability to work with simple mathematical concepts such as addition, subtraction, multiplications, and divisions required.
  • Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations required.
 Reasoning Ability:
  • Ability to define problems, collect data, establish facts, and draw valid conclusions required.
  • Ability to interpret an extensive variety of operational instructions required.
Computer Skills:
  • Experience with Microsoft Office and ability to type 30 WPM required.
Competencies:
  • Analytical
  • Energy/Drive
  • Knowledgeable
  • Oral/Written Communication
  • Conceptual Ability
  • Team Player
  • Time Management
  • Punctual and Reliable
  • Personal Accountability
  • Interpersonal Skills
  • Conflict Management
  • Professionalism
  • Qualitative
  • Quantitative
Expected Hours of Work:
  • Associates must work a minimum of thirty (30) hours each week to maintain full-time status for benefits purposes, however the expectations of the position will require an average of forty (40) hours with overtime required as scheduled. 
Travel Requirements:
  • None
Work Environment:
  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
  • Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. 
  • While performing the duties of this job, the employee is  regularly  exposed  to  moving, mechanical parts.
  • The employee is occasionally exposed to fumes or airborne particles; outdoor weather conditions; risk of electrical shock and vibration.
  • The noise level in the work environment is usually loud.  
Physical Demands:
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, the employee is regularly required to stand, walk; use hands; reach with hands and arms and talk or hear.
  • The employee is occasionally required to sit; climb or balance and stoop, kneel, crouch, or crawl.  The employee must regularly lift and/or move up to 60 pounds.
  • Specific vision abilities required by this job include close vision. 
Additional:
  • This job description provides a general overview of the expectations and basic duties of the job and is not a comprehensive list of all duties and responsibilities.
  • The company will assign additional duties and tasks that it deems necessary to meet the requirements of the position. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
  • The requirements listed above are representative of the knowledge, skill and/or ability required. 
  • Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

About the Company

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Paladin Consulting, Inc.

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