Customer Service Representative

Job Title: Customer Services - Customer Service Representative

Location: Austin, TX

Duration: Contract - 9 months

Pay Range: $18/hr - $20/hr

Job ID: 410658

About BCforward

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Job Description

We are seeking a Customer Service Representative to join our dynamic team. The ideal candidate will have strong experience in high-volume inbound contact center support and a proven ability to deliver accurate, unbiased assistance to Medicaid providers and clients while meeting performance and attendance metrics.

Responsibilities:

• Provide prompt, courteous, and concise responses to inbound calls regarding Medicaid eligibility, medical claims status, and program inquiries.
• Offer unbiased assistance and facilitate problem resolution, escalating or transferring to other Call Center units when appropriate.
• Document all interactions clearly and accurately in online logs and systems.
• Meet or exceed individual performance and quality standards while maintaining strict attendance requirements.

Required Skills & Qualifications:

• Six months of high-volume inbound contact center experience within the last 12 months.
• Ability to multi-task while maintaining accuracy, professionalism, and service quality.
• Clear verbal and written communication with strong documentation discipline.
• Schedule flexibility to work any 8-hour shift between 7 a.m. and 7 p.m., with no schedule changes during the first 90 days.

Preferred Skills:

• Microsoft Office experience.
• Demonstrated effectiveness at multi-tasking in a call center setting.

Additional Details:

• Local candidates only. In-office role.
• No visa restrictions.
• No vaccination mandate.
• High chance of contract extension.

Why BCforward?

At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:

• Competitive compensation and benefits.
• Opportunities for growth with global clients.
• A supportive, inclusive culture that values innovation and people.
• Exposure to cutting-edge technologies and projects.

About Our Commitment

BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Interested? Apply Now!

If this sounds like the right opportunity for you, please apply with your most recent resume.