Customer Service Representative

Company:62ML
Job Title:Customer Service Representative
Job Type:Full-Time Employee
Work Setting:In-person
Compensation:[Insert actual base hourly rate or annual salary]

About Us

At 62ML, we are dedicated to reshaping brands through strategic insight and storytelling. Our mission is to connect human narratives with measurable outcomes, helping businesses grow with purpose and create lasting impact.

Job Summary

We are seeking a personable and customer-focused Customer Service Representative to help deliver positive customer experiences and build strong relationships. This position is ideal for someone who enjoys communicating with people, answering questions, and finding practical solutions in a collaborative environment.

Responsibilities

• Assist customers with questions about company products and services.

• Provide accurate information in a friendly and professional manner.

• Listen to customer needs and recommend appropriate solutions.

• Address routine concerns and direct more complex inquiries to the appropriate team member.

• Build positive relationships through attentive and respectful communication.

• Support customer engagement and in-person outreach initiatives.

• Explain product and service features clearly when requested.

• Follow up on customer inquiries when necessary.

• Maintain organized records of customer interactions.

• Gather feedback and share suggestions for improving customer experiences.

• Collaborate with colleagues to meet service standards and team objectives.

• Participate in training sessions and professional development activities.

Qualifications

• High school diploma or equivalent required.

• Strong verbal communication and interpersonal skills.

• Friendly, patient, and professional demeanor.

• Good listening and problem-solving abilities.

• Strong organizational skills and attention to detail.

• Reliable, adaptable, and willing to learn.

• Ability to work independently and as part of a team.

• Previous customer service, retail, hospitality, or sales experience is a plus but not required.

Benefits

• Paid training

• Professional development opportunities

• Career advancement potential

• Supportive team environment

• Hands-on customer engagement experience

• Ongoing coaching and mentorship

Work Location:In-person
Schedule:Full-time availability required.