Job Description
Our client is a $100m Company who is owned by a Fortune 500 Company. They are seeking a Customer Service Representative to join their team. They recently moved into a brand new absolutely beautiful modern office. This client has one of the best company cultures in Broward County!
Qualifications
Responsibilities
Qualifications
- Ability to work in a team-oriented atmosphere
- Ability to handle a fast-paced environment
- Exceptional customer service skills including ability to handle heavy volume of calls
- Strong time-management and attention to detail
- Proficient on computer using Microsoft Suite and ERP systems
- Strong verbal and written communication skills
Responsibilities
- Customer service representative to work in a dynamic role across multiple functions to ensure a smooth flow in the service department
- This includes working closely with critical environments, maintenance, and the dispatch team
- The customer service representative is responsible for accurately maintaining databases, fostering customer relationships, and assisting in verifying the accuracy of invoices
- This fast paced, hands-on, team-oriented position works closely with dispatch, service managers, sales, accounting, and other departments as needed
- Serves as primary point of contact for customers, technicians, sales representatives, and service managers to support the service team
- Foster and maintain business relationships with current and potential customers through excellent customer service
- Answering multi-line phones and receives all calls in a pleasant manner
- Coordinate scheduling and dispatch service technicians to customer locations accurately for service calls, maintenances, and critical environments
- Provides the technician with all pertinent job-related information and documentation so that the technician can perform the work
- Reviews open work orders and assists with the dispatch board
- Works to help build cross functional relationships with critical environments and maintenance functions into service, sales, and purchasing
- Work closely with billing to ensure the invoicing process for customers is correct
- Confirms technician’s time daily and ensure that all related service tickets and log sheets are attached to the appropriate work order
- Responsible for communication and status updates with all necessary parties (management, sales, purchasing, customers, dispatchers, etc.)
- Ensure warranty work is submitted to vendors in the appropriate time frame
- Develop and deploy new critical environment, maintenance, and dispatch projects with service PMs
- Responsible for exercising discretion and independent judgment in planning, scheduling, coordinating, controlling, directing activities of all operational resources, and labor hours
- Meet with purchasing and service manager as needed to ensure all work schedules are going to be met on time
- Provide exceptional customer service skills including the ability to handle a heavy volume of calls while maintaining a positive and upbeat demeanor
- Maintain professional demeanor when working both customers and co-workers
- Performs other related duties as required
Numbers & Facts
| Location | Fort Lauderdale, FL |
| Industry | Staffing/Employment Agencies |
| Company Size | 50 to 99 employees |
| Year Founded | 2002 |
| Website | https://www.gablessearch.com/ |
About Company
Gables Search Group headquartered in Cleveland, Ohio has been a leader in search and placement nationwide since 2002. Our company specializes in both direct and contract (temporary) staffing in all industries and disciplines.
At Gables Search Group, we connect exceptional professionals with outstanding organizations. Our commitment to integrity, excellence, partnership, innovation, and respect sets us apart. With a personalized approach to recruitment, we ensure the perfect match between candidates and employers.
Whether you are a talented professional seeking new opportunities or an organization looking to build a high-performing team, Gables Search Group is here to guide you through the journey. Our success is built on the success of our clients and candidates, and we are dedicated to making a positive impact on the careers and businesses we serve.
Skills
- Accountingunmatched
- Billingunmatched
- Business-to-Business (B2B)unmatched
- Calendar Managementunmatched
- Call Volumeunmatched
- Communication Skillsunmatched
- Computer Skillsunmatched
- Cross-Functionalunmatched
- Customer Relationsunmatched
- Customer Support/Serviceunmatched
- Database Administrationunmatched
- Detail Orientedunmatched
- Documentationunmatched
- ERP (Enterprise Resource Planning)unmatched
- Fortune 500 Customersunmatched
- HVACunmatched
- Maintenance Servicesunmatched
- Microsoft Product Familyunmatched
- Presentation/Verbal Skillsunmatched
- Procurement Managementunmatched
- Purchasing/Procurementunmatched
- Salesunmatched
- Team Playerunmatched
- Time Managementunmatched
- Writing Skillsunmatched
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