Customer Service Representative

Overview:

Jumpstart Your Career with Ibex!

Ibex is where your career journey starts with energy, teamwork, and endless opportunities! Whether you're just starting out or ready for something new, we’ve got your back with paid training that sets you up for success. Our vibrant team thrives on support, good vibes, and leaders who actually listen. You’ll make real connections, build new skills, and grow your career in a place that celebrates you.

 

Job Review
As a Customer Support Agent you will answer telephone calls for a health insurance affiliate. You will work to help answer questions and resolve issues related to health insurance policies, claims, denials, etc. You will use problem solving skills, and advocate for members in a friendly and efficient manner.

Responsibilities:

Your day-to-day will involve

• Answering a high volume of incoming phone calls
• Determine member needs and provide appropriate solutions
• Use multiple computer programs simultaneously on multiple screens while on the phone
• Use problem solving and critical thinking skills to resolve concerns
• Speaking with both members and providers regarding billing discrepancies, coverage, and information regarding benefits.
• Carefully reviewing letters, emails, etc and ensuring prompt correspondence.

Schedule

• Full-time, 40 hours per week
• Flexible availability required, including evenings, weekends, and holidays
• Overtime may be available during peak periods

Work Environment

• Private, distraction free workspace (not a shared/common area of the home)
• Hard wired ethernet internet connection with minimum speeds of 50 Mbps Download / 10 Mbps Upload. (5G, hotspots, and satellite internet not supported)
• Must remain on camera during working hours

Qualifications: