Customer Service Representative

Berwyn, Illinois

30 days ago

Job Description

Molly Maid is seeking a reliable, customer-focused Customer Service Representative (CSR) to join our office team. This role is essential to delivering an excellent customer experience—from first contact through service completion. The ideal candidate is organized, professional, and comfortable communicating with customers and field teams.

Key Responsibilities

Answer incoming calls, emails, and messages in a friendly and professional manner
Schedule cleaning services and in-home estimates for new and existing customers
Perform in-home estimates, accurately assessing customer needs and service pricing
Conduct quality checks on completed cleanings to ensure company standards are met
Follow up with customers to address questions, feedback, or concerns
Coordinate schedules between customers and cleaning teams
Maintain accurate customer records and service notes in scheduling software
Assist with administrative tasks and office support
Help grow and retain customers by delivering exceptional service and solutions
Work hours 7am to 3:30PM (30 minute lunch break)

Qualifications

Strong communication and interpersonal skills
Comfortable speaking on the phone and interacting with customers in person
Ability to multitask, stay organized, and manage time effectively
Basic computer skills (email, scheduling software, data entry)
Professional appearance and demeanor (for estimates and quality checks)
Valid driver's license is required
Bilingual (English/Spanish)

Compensation: $20.00 per hour

When you put on a Molly Maid® uniform, you become part of a family—a team of people committed to excellent customer service and passionate about giving families the joy of a cleaned home and the relief from needing to do it themselves. Working for our franchise owners means they’ll take care of you the way they take care of their own family and friends. Because Molly Maid is not just a company that focuses on expertly cleaning homes, it’s a company that focuses on people, and creating a work culture of respect, integrity, and fun is just as important as serving our customers.

*All independently owned and operated franchised businesses operate under the service brands’ marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with the Molly Maid® franchise system within a specified geographical area. Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment related decisions related to its franchised business.

Numbers & Facts

Location	Berwyn, Illinois
Website	https://www.mollymaid.com

Skills

Administrative Skillsunmatched
Communication Skillsunmatched
Computer Skillsunmatched
Customer Experienceunmatched
Customer Relationsunmatched
Customer Retention/Renewalunmatched
Customer Support/Serviceunmatched
Customer/Client Researchunmatched
Data Entryunmatched
Driver's Licenseunmatched
Email Softwareunmatched
English Languageunmatched
Housekeeping/Cleaningunmatched
Interpersonal Skillsunmatched
Multilingualunmatched
Multitaskingunmatched
Organizational Skillsunmatched
Pricingunmatched
Resolve Customer Issuesunmatched
Service Deliveryunmatched
Spanish Languageunmatched
Telephone Skillsunmatched
Time Managementunmatched
Track Customer Issuesunmatched
Trademarksunmatched

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Customer Service Representative

Job Description

Numbers & Facts

Skills

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Customer Services Representative