Customer Service Representative-Bilingual

Customer Service Representative- Bilingual

The Customer Service Representative-Bilingual is an integral part of PMAM, functioning on a Full-Time Monday – Friday schedule within the general hours of 8 AM – 6 PM. This position is based in Dallas, Texas. This is a non-exempt position. Responsibilities include but are not limited to the following duties on a continual basis.

Position – Customer Service Representative

Job type - Fulltime

Location – North Dallas, TX (75240) Onsite

Benefits Offered - Vision, Medical, Life, Dental and Retirement plan (SEP-IRA)

About Us:

PMAM Corporation stands at the forefront of technological innovation, offering tailored solutions that bridge the gap between complex challenges and effective strategies. Our company's mission is to empower businesses, organizations, and industries with cutting-edge technologies and transformative insights that drive growth, efficiency, and sustainability.

Are you looking for a place to call home? Do you want a fun friendly work environment? Are you a good, caring person with great aptitude? Then let’s talk, you may be the person we are looking for. As a CSR you will be the primary point of contact when servicing our customers by fulfilling their request. You will be responsible to adhere for all call center metrics including outbound and inbound calls metrics, along with some administrative duties including but not limited to the following: data entry, entering payments, processing false alarm report, billing, and responding to emails, among others. The job requires knowledge of internal processes and procedures, some collections, strong inter-personal skills, ability to multi-task, and able to create a sense of urgency. Providing timely and effective responses to our customer’s requests are key skills required for this position. Attendance is of high priority. Must be able to pass background check and drug test

We are looking for a Call Center Representative that will be the liaison between PMAM Corp and its current or potential clients. The successful candidate must be able to accept ownership for effectively solving customer issues, concerns, and inquiries, keeping our customer satisfaction at the core of every decision and behaviour.

Responsibilities

• Must be able to manage high volume inbound and outbound calls in a timely manner
• Must be able to adhere to the companies call model using, “opening , closing and messaging scripts” when servicing our clients
• One call resolution, resolving customers billing and credit concerns, provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by providing Legendary Customer Service.
• Keep records of all conversations in our call center database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets

Skills

• Previous experience in a customer support role (CSR agent, face to face , retail)
• Track record of over-achieving quota
• Strong phone and verbal communication skills along with active listening
• Familiarity with CRM systems and practices
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• High school degree