Responsibilities
Manage a high volume of both inbound and outbound calls. Always uphold professional demeanor. Ensure each customer is given the time necessary to have their issue resolved.
Be well versed in the company products, services, and the customer accounts while demonstrating proper phone dialog.
Effectively handle all customer grievances, questions, or requests utilizing active listening skills and providing proper solutions.
Perform data entry to customer records from invoices, and payments using Microsoft Office and any other computer software required.
Aid the sales team by informing customers of products and/or services while interacting with them.
Processing payments or reimbursements either over the phone or through digital platforms.
Perpetuate precise documentation of all customer inquiries, grievances, and solutions for any future issue that may arise.
Requirements
Experience in call center work and/or customer service exhibiting strong communication skills.
Bilingual or multilingual candidates are highly preferred.
Previous experience in Microsoft Office products and overall computer skills.
Superb phone protocol and utilizing active listening skills to build relationships with customers.
The ability to type at least 40 WPM and accurately input data into the company system.
Any former participation in outbound calling campaigns is a positive metric.
Powerful scrutiny in discovery of customer requirements and to propose the correct remedy.
Any previous involvement in cash management, sales, or customer service is favorable.