Billing, Call Centers, Campaigns, Cash Management, Communication Skills, Computer Skills, Computer Software, Customer Relations, Customer Support/Service, Data Entry, Documentation, Metrics, Microsoft Office, Microsoft Product Family, Multilingual, Problem Solving Skills, Reimbursement, Sales
This is a temporary to hire role. Once hired direct by the company the position would provide Health, Vision, Dental, and Retirement.
Responsibilities
- Manage a high volume of both inbound and outbound calls. Always uphold professional demeanor. Ensure each customer is given the time necessary to have their issue resolved.
- Be well versed in the company products, services, and the customer accounts while demonstrating proper phone dialog.
- Effectively handle all customer grievances, questions, or requests utilizing active listening skills and providing proper solutions.
- Perform data entry to customer records from invoices, and payments using Microsoft Office and any other computer software required.
- Aid the sales team by informing customers of products and/or services while interacting with them.
- Processing payments or reimbursements either over the phone or through digital platforms.
- Perpetuate precise documentation of all customer inquiries, grievances, and solutions for any future issue that may arise.
Requirements - Experience in call center work and/or customer service exhibiting strong communication skills.
- Bilingual or Multilingual candidates are highly preferred.
- Previous experience in Microsoft Office products and overall computer skills.
- Superb phone protocol and utilizing active listening skills to build relationships with customers.
- The ability to type at least 40 WPM and accurately input data into the company system.
- Any former participation in outbound calling campaigns is a positive metric.
- Powerful scrutiny in discovery of customer requirements and to propose the correct remedy.
- Any previous involvement in cash management, sales, or customer service is favorable.
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AtWork - Birmingham Southwest