Customer Service Representative

Are you passionate about customer service in an industry that offers stability and growth? We have an exciting opportunity in our Lakewood Ranch Call Center Team!

Our Customer Service Representatives help our customers when they have questions about their policies – limited sales involved! 

• This is an In-Office position which is located at 8430 Enterprise Cir, Lakewood Ranch, FL 34202
• Hours: M-TH 9am-6pm EST and Fridays 8am-5pm - No weekends
• Pay: $18/hr
• Benefits start day one!

You’ll be answering the phone and emails from our customers when they have questions issues around their insurance policies.

This isn’t your typical call center job, as you might need to investigate issues and research problems to make sure our customers questions are answered correctly and meet a successful and accurate resolution. This of course may mean you need to follow up once you have all the information you need.

In every interaction you’ll demonstrate outstanding listening skills while providing excellent customer service. You’ll be patient, show empathy which will further promote our reputation of integrity.

We believe that all persons are entitled to equal employment opportunity and we do not discriminate against any applicant because of race, sex, color, disability, national origin, religion, creed, age, marital status, citizenship, veteran status, gender, gender identity / expression, actual or perceived sexual orientation, or any other protected characteristic.

As a minimum requirement you’ll need:

• High school diploma
• Minimum of 1 year of customer service experience
• The ability to type well and use a computer

It would be nice if you also had:

• It would be great if you had a 4-40 insurance license or a 2-20 insurance license, but don’t worry if you don’t have one, we’ll give you all the training and support you need to earn your license, and do a fantastic job.
• The ability to use Microsoft software, including Excel, PowerPoint, Outlook and Word
• The ability to take complex information and explain it in simple terms either in writing or over the phone or chat
• An eye for detail

#LI-KB3

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being 
• Career development opportunities and ongoing learning 
• A collaborative, people-first culture with accessible leadership 
• The opportunity to do meaningful work with global reach and local impact 

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)