Benefits:- 401(k) matching
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
GEICO Braintree is Hiring!
We are looking for dedicated, experienced, and
Spanish-speaking customer service representatives to join our dynamic team. If you’re ambitious, positive, and team-oriented with a passion for providing outstanding customer service, we want to hear from you! High proficiency in web-based software applications is a must.
GEICO Braintree is committed to providing excellent service to clients who entrust their home, auto, and other insurance needs to us. As a productive member of our team, you will enjoy the benefits of representing a nationally recognized brand and industry-leading product lines.
This position also offers candidates the opportunity to earn their insurance license in order to cross-sell existing customers. We will provide time to study and cover the cost of the exam!
The qualified candidate
MUST HAVE:- A strong work ethic
- The ability to learn quickly
- The desire to be in a fast-paced high-energy environment
- Independent time management skills
- Pride in exceeding expectations
- Commitment to the team and helping others
- Candidates must be local (this is an office-based position) and have reliable transportation (car)
- US Resident or Citizen status (we do not offer work visas at this time)
Responsibilities:- Provide best-in-class service and support to existing policyholders
- Explain various aspects of Auto, Home, Renters, and other product lines
- Educate clients on GEICO’s full line of insurance products
- Manage a large database of customers in our CRM platform
- Identify cross-selling opportunities during retention calls
- Help the sales team contact customers via phone and email on a daily basis
- Work some Saturday shifts 10am-2pm and some 10am-6pm shifts Monday - Friday
Desired Skills & Experience:- Spanish fluency
- Prior success in a Client Service Representative role or similar
- Experience in hospitality industries a plus
- Honesty, Integrity, a Positive Attitude, Competitive spirit, and willingness to learn
- High-energy personality and a love for working with people
- A detail-oriented and highly thorough approach to work
- An ability to manage challenging customer interaction situations
- Strong computer and software skills
- Punctuality
What we provide: - Long-term opportunity to grow with an established company
- Mentorship from experienced agents, dedicated to your success
- Outstanding service & sales training that can propel your career in many directions
- Professional office setting with a fun and supportive group of colleagues
- Continuous Team-based activities to learn and grow with your peers
- High earning potential
- Medical, Dental, and Vision insurance
- 401K with company match
- Paid time off
If you feel this could be a good match, please respond to this post ASAP!