Job Description
Job Description
Job Description
Customer Service Representative (CSR)
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.
Location: Brea, CA
Pay: $27/hour
Schedule: Monday–Friday (+ 1 day work from home) 8am-430pm
Training Schedule: 2 weeks at 6am-230pm
Type: Long-Term Temporary Assignment
We are seeking a customer-focused Customer Service Representative to handle incoming calls, process orders, create cases in Microsoft Dynamics CRM, and resolve customer inquiries and issues while maintaining accurate customer information.
Key Responsibilities- Answer calls, take messages, and create CRM cases.
- Process orders and fulfill customer requests accurately.
- Research and resolve customer issues, escalating when needed.
- Maintain accurate customer and database information.
- Meet individual performance goals and team KPI targets.
- Participate in special projects as assigned.
- 2+ years of customer service experience in a service environment.
- High school diploma or equivalent; some college preferred.
- Experience with Microsoft Office, SAP, and Microsoft Dynamics CRM.
- Strong communication, listening, multitasking, and problem-solving skills.
- Positive, flexible, team-oriented, and able to work independently.
- Medical device/dental implant knowledge is a plus.
- Strong attention to detail with a commitment to maintaining less than a 1% error rate.
The ideal candidate is a dependable, adaptable, and customer-focused professional who thrives in a fast-paced environment. You should be comfortable managing multiple priorities, communicating with customers and internal teams, learning new systems, and taking ownership of issues from start to resolution.
If you are an experienced customer service professional with strong communication skills and a commitment to accuracy, we encourage you to apply. Thank you!
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
Get a complete career fit with Kelly®.
You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.About Kelly
Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.
Numbers & Facts
| Location | Brea, CA |
| Industry | Staffing/Employment Agencies |
| Company Size | 10,000 employees or more |
| Year Founded | 1946 |
| Website | https://www.mykelly.com/ |
About Company
Finding great work for top talent.
Kelly helps companies recruit and manage skilled workers and helps job seekers find great work in industries such as accounting and finance, education, engineering, government, manufacturing and production, technology, and more.
Since inventing the staffing industry in 1946, we’ve become experts in the many specialties and local and global markets we serve. With a network of suppliers and partners around the world, we connect 450,000+ people with work every year. We ensure companies have the people they need, when and where they’re needed most.
Skills
- Artificial Intelligence (AI)unmatched
- Communication Skillsunmatched
- Customer Escalationsunmatched
- Customer Relationsunmatched
- Customer Relationship Management (CRM)unmatched
- Customer Support/Serviceunmatched
- Data Qualityunmatched
- Dental Ceramicsunmatched
- Detail Orientedunmatched
- Develop and Maintain Customersunmatched
- Federal Governmentunmatched
- High School Diplomaunmatched
- Medical Equipmentunmatched
- Microsoft Dynamics CRMunmatched
- Microsoft Officeunmatched
- Multitaskingunmatched
- Order Processingunmatched
- Performance Metricsunmatched
- Problem Solving Skillsunmatched
- Resolve Customer Issuesunmatched
- SAPunmatched
- Team Playerunmatched
- Telephone Skillsunmatched
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