Customer Service Representative

Customer Service Representative

Precision Door Service, located in Brick, NJ is seeking a full time Customer Service Representative. Precision Door has been franchising since 1999 and is now America's leading Garage Door Repair company. You will work with smart and reliable supervisors and co-workers. At Precision, our franchise owners want you to start a career. They invest in their employees, and are looking for career-oriented, permanent employees. As a CSR, you will act as a liaison, provide product and services information, and resolve any emerging problems that our customers might face with accuracy and efficiency.

Responsibilities:

• Manage large amounts of incoming calls
• Schedule service calls for customers and route technicians in an efficient manner
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle complaints, provide appropriate solutions and alternatives
• Follow communication procedures, guidelines and policies
• Greet customers warmly and ascertain problem or reason for calling
• Advise on company information
• Resolve customer complaints via phone or email

Qualifications:

• Proven customer support experience
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize and manage time effectively
• High school diploma or equivalent
• Ability to pass a drug screening and a background check
• Knowledge of Monmouth, Ocean, Burlington, Mercer and Middlesex counties are helpful but not required

Hours/Schedule:

Monday-Friday 8:00am-6:00pm Saturday 8:00am-4:00 pm

Benefits:

Medical Paid Time Off 401K Compensation: $17.00 per hour

Precision Door Service provides residential garage door service. With over 100 locations, our professional and certified technicians repair over 1000 garage doors everyday - nationwide. We also sell and install a wide selection of garage doors and garage door openers.

We have been selected multiple years as Franchise Business Review Top 50 Franchises for Franchise Satisfaction.

We ranked #13 in the top 20 new franchises by Entrepreneur® magazine.

We also ranked #227 in Entrepreneur® magazine's Franchise 500.

We received the "Spirit of Success" award from Southwestern Bell.

Multiple franchises with the Angie's List Super Service Award.

Our Mission:

To provide outstanding garage door repair service, complete customer satisfaction and a program that rewards excellence from our franchisees, technicians and staff.

Our Vision:

To establish Precision Door Service as the public standard and national household name in garage door repair service.