Customer Service Representative

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Customer Service Representative

• Location: Bridgewater, New Jersey 08807
• Employment type: W-2 Hourly
• Work model: On-site
• Posted May 12, 2026
• Job ID: JPC - 203830

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Job Description

Duration: 12 Months

Shift: M-F 8-5

Pay Rate: $24.00 per hour on W2

Position summary:

• Quote Management & Follow-Up (Primary Focus)
• Proactively track all open service quotes and conduct systematic follow-up to drive order conversion
• Maintain a structured follow-up cadence (calls, emails, SFDC updates) to ensure no opportunities are missed
• Identify and escalate high-value or at-risk quotes to sales leadership
• Analyze quote activity and provide insights on trends, customer feedback, and lost opportunities
• Manage payment processing and related activities, collaborating with Accounts Receivable, Accounts Payable, and Credit teams as needed
• Coordinate with production, planning, and logistics teams to ensure timely fulfillment
• Communicate order updates, delays, or changes to customers as needed
• Support continuous improvement efforts related to quoting accuracy, follow up and turnaround time
• Data Management & Reporting
• Maintain accurate records of quotes, follow-ups, and customer interactions in SFDC and ERP system

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Job details

Job ID JPC - 203830

Location Bridgewater, New Jersey, United States

Work Model On-site

Employment Type W-2 Hourly

Job Type Contract

Experience 1-3 years

Industry Healthcare - Health Services

Pay Rate $21 - $24 (Hourly)

Posted May 12, 2026

Skills Customer Service

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